Contact and support

We aim to respond within 2–5 business days. Do not send exchange passwords, API keys, seed phrases or private keys.

Request types

  • Account help / login issues
  • Data-error report
  • Bug report
  • Account deletion request
  • Responsible security disclosure

Include a clear subject, steps to reproduce, and approximate time (UTC). Ticket handling is private — tickets are never published.

In-app contact form

Use Account → Help inside the app when logged in, or email support directly. A server-side ticket API is being expanded; until then email creates the support record.

Open Account